Terms and conditions | Stella

Terms and conditions

We are Vira Health Limited (UK Company Registration Number: 12542209)

We understand that menopause can be a complex time and the experience is different for everyone. Here at Vira Health, we aim to build a community of women who are there to help one another by sharing their experiences and answering commonly asked questions that are less commonly answered.

You may interact with us when you visit our sites:

General terms

  • By accessing and subscribing to Stella, you are confirming that you agree with and will be bound by the terms of service contained in the Terms and Conditions outlined here.  These terms apply to any of our websites, our Stella App, as well as any email or other type of communication between you and Vira Health.
  • Vira grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the websites or Stella App strictly in accordance with the terms set forth here.

Medical disclaimer

  • Vira Health is a digital health company focused on relief for the central pain points of menopause.  We are not a healthcare or medical device provider, nor should Stella or our sites be considered medical advice.  Only your physician or other healthcare provider can offer that.
  • Vira Health makes no claims, representations or guarantees that Stella or our sites provide a health-related or therapeutic benefit.  Stella and our sites should not be used as a medical device or in place of professional medical advice, as a substitute for proper and personalised professional medical advice or be used to make decisions about your health.  We also cannot answer any medical queries either through Stella or via email or any other means.
  • Any advice or other materials in Stella or our websites are intended for general information purposes only.  They are not intended to be relied upon and are not a substitute for professional medical advice based on your individual condition and circumstances.
  • The advice and other materials we make available are intended to support the relationship between you and your healthcare providers and not replace it.  We are not liable or responsible for any consequences of your having read or been told about such advice or other materials as you assume full responsibility for your decisions and actions.
  • In particular, to the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published as part of Stella or our websites.


  • Stella may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself.  Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age or geographic location.
  • You are responsible for reading all Promotions rules to determine whether or not you are eligible to participate.  If you enter any Promotion, you agree to abide by and to comply with all Promotions rules.

Your suggestions

  • Any feedback, comments, ideas, improvements or suggestions (collectively, Suggestions) provided by you to us with respect to Stella or our websites shall remain our sole and exclusive property.
  • We shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.

Third party services

  • We partner with a variety of suppliers to provide users with the best possible experience on our websites, including a website creator, an application programming interface (API) provider, and a live chat software provider.
  • We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third Party Services”).
  • You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof.  We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
  • Third Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Links to other websites

  • These terms apply across Stella, our websites, and any other communication operated and controlled by Vira Health.  We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.
  • Please remember that when you use a link to go from Stella to another website, our terms are no longer in effect.  Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.


Payments, cancelation, upgrading and refund policy

  • Thanks for using Stella. We appreciate the fact that you like the stuff we build.  We also want to make sure You have a rewarding experience while You are exploring, evaluating, and using our products.
  • As with any user experience, there are terms and conditions that apply to transactions on Stella.  The main thing to remember is that by using Stella, you agree to the terms along with our Privacy Policy.
  • Stella’s basic services are offered free of charge.  If, however, you choose to upgrade and subscribe for additional services, we will charge you a monthly, quarterly or annual fee for which payment will be collected immediately.
  • All fees are exclusive of all taxes, levies or duties imposed by taxing authorities, and you shall be responsible for the payment of all such taxes, levies or duties.
  • You can cancel your subscription by going to the subscriptions section of your iCloud settings on your phone and pressing to ‘Cancel Subscription’.  Your subscription will remain active until the end of the term you have paid in advance for and then not renew after you have cancelled
  • If, for any reason, you are not completely satisfied with any product or service that we provide, don’t hesitate to contact us (info@vira.health) and we will discuss any of the issues you have going through our product.


Intellectual Property

  • Stella or our websites and their entire contents, features, functionality (including but not limited to all information, software, text, displays, images, videos and audio, and the design, selection and arrangement thereof), are owned by Vira Health, its licensors or other providers of such material and are protected by the United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
  • The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Vira Health, unless and except as is expressly provided in these Terms and Condition.  Any unauthorised use of the material is prohibited.
  • If you are a copyright owner or such owner’s agent and believe any material on our websites or the Stella App constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorised to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorised by the copyright owners; and (e) a statement that the information in the notification is accurate, and, under penalty of perjury, you are authorised to act on behalf of the owner.



  • You agree not to, and you will not permit others to:
    • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit Stella or our websites or make the platform available to any third party.
    • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of Stella or our websites.
    • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Vira Health or its affiliates, partners, suppliers or the licensors of Stella or our websites.



You agree to indemnify and hold Vira Health and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your: (a) use of Stella or our websites; (b) violation of these Terms or any law or regulation; or (c) violation of any right of a third party.

No warranties

Stella and our websites are provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind.  Without limitation to the foregoing, we provides no warranty or undertaking, and makes no representation of any kind that Stella or our websites will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Limitation of liability

Notwithstanding any damages that you might incur, the entire liability of Vira Health and any of its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the websites or the Stella App.

Updates to our terms

We may need to make changes to these Terms so that they accurately reflect our business and products.  Unless otherwise required by law, we will notify you before we make changes to these Terms and give you an opportunity to review them before they go into effect.  Then, if you continue to use the Stella App or our websites, you will be bound by the updated Terms.  If you do not want to agree to these or any updated Terms, you can delete your account and cease using our websites.

Contact us

We may need to make changes to these Terms so that they accurately reflect our business and products.  Unless otherwise required by law, we will notify you before we make changes to these Terms and give you an opportunity to review them before they go into effect.  Then, if you continue to use the Stella App or our websites, you will be bound by the updated Terms.  If you do not want to agree to these or any updated Terms, you can delete your account and cease using our websites.


Do not hesitate to contact us if you have any questions.

Via email: info@vira.health
Via this Link: www.vira.health
Via post at this address: 1st Floor, Buckhurst House, 42/44 Buckhurst Avenue, Sevenoaks, Kent, England, TN13 1LZ.

These Terms and Conditions were last updated on 14 June 2021.