Terms and conditions
We are Vira Health Limited (UK Company Registration Number: 12542209)
We understand that menopause can be a complex time and the experience is different for everyone. Through our Stella App and website, we aim to build a community of women who are there to help one another by sharing their experiences and answering commonly asked questions that are less commonly answered.
By accessing and using the Services, you are confirming that you agree with and will be bound by the terms and conditions outlined here (the “Terms“). These Terms apply to our Stella website and our Stella App (the “Services“). You must be 18 years or older to use the Services.
Vira Health is a digital health company focused on relief for the central pain points of menopause. We are not a healthcare provider, nor should the Services be considered medical advice. Only your physician or other healthcare provider can offer that.
Vira Health makes no claims, representations or guarantees that the Services provide a health-related or therapeutic benefit. The Services should not be used in place of professional medical advice, as a substitute for proper and personalised professional medical advice or be used to make decisions about your health. We also cannot answer any medical queries either through the Services, email, or any other means.
Any advice or other materials in the Services are intended for general information purposes only. They are not intended to be relied upon and are not a substitute for professional medical advice based on your individual condition and circumstances.
The advice and other materials we make available are intended to support the relationship between you and your healthcare providers and not replace it. We are not liable or responsible for any consequences of your having read or been told about such advice or other materials as you assume full responsibility for your decisions and actions.
In particular, to the fullest extent permitted by law, we make no representation or warranties about the accuracy, completeness, or suitability for any purpose of the advice, other materials and information published as part of the Services.
If you register for an account to use the Services, you must ensure that all the information you provide to us is accurate and kept up to date. If you do not, we may suspend or terminate your account. You agree that you will not disclose your account password to anyone, and you will notify us immediately of any unauthorised use of your account. You are responsible for all activities that occur under your account, whether or not you know about them.
We may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age or geographic location.
You are responsible for reading all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions rules.
Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions“) provided by you to us with respect to the Services shall remain our sole and exclusive intellectual property, which you assign to us with full title guarantee.
We shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
THIRD PARTY SERVICES
We partner with a variety of suppliers to provide users with the best possible experience on our websites, including a website creator, an application programming interface (API) provider, and a live chat software provider.
We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third Party Services”).
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.
LINKS TO OTHER WEBSITES
We are not responsible for the content, accuracy, or opinions expressed in third party websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us.
Please remember that when you use a link to go to another website, our Terms are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies.
PAYMENTS, CANCELATION, UPGRADING AND REFUND POLICY
Thanks for using our Services We appreciate the fact that you like the stuff we build. We also want to make sure You have a rewarding experience while You are exploring, evaluating, and using our products.
Stella’s basic services are offered free of charge. If, however, you choose to upgrade and subscribe for additional services, we will charge you a monthly, quarterly or annual fee for which payment will be collected immediately.
All fees are exclusive of all taxes, levies or duties imposed by taxing authorities, and you shall be responsible for the payment of all such taxes, levies or duties.
You can cancel your subscription by going to the subscriptions section of your iCloud settings on your phone and pressing ‘Cancel Subscription’. Your subscription will remain active until the end of the term you have paid in advance for and then not renew after you have cancelled.
If, for any reason, you are not completely satisfied with any product or service that we provide, don’t hesitate to contact us (email@example.com) and we will discuss any of the issues you have going through our product.
For purposes of these Terms, (i) “Content” means information that is posted, generated, provided or otherwise made available to you through the Services; and (ii) “User Content” means any information that you make available through the Services, other than the Suggestions.
Our Services and Content are owned by Vira Health, its licensors or other providers of such material and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Vira Health grants you a revocable, non-exclusive, non-transferable, limited licence to download, install and use the Services and Content strictly in accordance with these Terms and solely for your personal and non-commercial purposes.
The Content may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Vira Health, unless and except as is expressly provided in these Terms. Any unauthorised use of the Content is prohibited.
If you are a copyright owner or such owner’s agent and believe any Content constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorised by the copyright owners; and (e) a statement that the information in the notification is accurate, and, under penalty of perjury, you are authorised to act on behalf of the owner.
You will remain the owner of any User Content. By making any User Content available through the Services you hereby grant to Vira Health a non-exclusive, transferable, sub-licenseable, worldwide, royalty-free licence to: (i) use the User Content to provide you with the Services; and (ii) to create derived data which we will anonymise so it can no longer be associated with you. We will own any derived data and can use it for any purpose.
You agree not to, and you will not permit others to:
License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Services or make the platform available to any third party.
Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the Services.
Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Vira Health or its affiliates, partners, suppliers or the licensors of the Services.
Upload any content which: (i) infringes any third party’s intellectual property rights; (ii) violates, or encourages any conduct that would violate, any applicable law; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances.
We may terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you.
The Services are provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. Without limitation to the foregoing, we provide no warranty or undertaking, and makes no representation of any kind that the Services will meet your requirements, achieve any intended results, be compatible or work with any other software, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
LIMITATION OF LIABILITY
Notwithstanding any damages that you might incur, the entire liability of Vira Health and any of its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the Services.
UPDATES TO OUR TERMS
We may need to make changes to these Terms so that they accurately reflect our business and products. Unless otherwise required by law, we will notify you before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Services, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account and cease using the Services.
We may need to make changes to these Terms so that they accurately reflect our business and products. Unless otherwise required by law, we will notify you before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Services, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account and cease using our websites.
Do not hesitate to contact us if you have any questions.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction.
THIRD PARTY RIGHTS
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
These Terms constitute the entire agreement between us.
Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect.
If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.
These Terms and Conditions were last updated on 15 August 2022.